Real transportation questions, answered with real rider input.
TIPS was built for the work transportation planners actually do — sizing demand, evaluating service, prioritizing capital projects, and documenting public input that holds up in a review meeting. Find the project you're running below.
Start with the project on your desk.
Each page covers one kind of study end to end — what the deliverable has to contain, how to design the instrument, how to reach the right respondents, and what you walk out with.
Find out where your service is working — and where it isn't.
Ridership numbers tell you what people did. TIPS tells you what they wanted to do. Pair on-vehicle QR codes with email invitations to existing riders to capture experience data alongside unmet demand.
- On-vehicle and at-stop QR codes for in-the-moment feedback
- Route Display questions to rate specific lines
- Route Creator questions to surface trips your network doesn't cover
- Email-verified responses you can defend in a board meeting
Win work — and design better services — with real stakeholder input.
Consultants, mobility providers, and firms developing transportation services use TIPS to gather the kind of stakeholder data that strengthens proposals and de-risks new offerings.
Proposal evidence
Attach survey results to RFP responses to show clients you understand the riders they serve — not just the technology you're selling.
Pilot design
Scope pilot service zones, hours, and stops based on where your target users actually need to go, not on guesswork. See microtransit feasibility.
Employer mobility programs
Survey employees about commute origins, schedules, and preferences to design shuttles, vanpools, or transit benefits that match real demand. See employer commute surveys.
Reach every community — and prove you did.
Public involvement only counts when everyone can take part. Offer your survey in the languages your community speaks, then show — with maps and equity cross-tabs — that you heard from all of it. Purpose-built for Title VI and limited-English-proficiency requirements.
Multilingual outreach
Field one survey in many languages so limited-English-proficiency residents respond in theirs — invitations, questions, and printable copies included — while every answer lands in one dataset.
Title VI equity analysis
Use segment cross-tabs to compare responses across demographic groups and document equitable engagement for federally funded projects. Read the full walkthrough.
Board & public-meeting reporting
Map respondent density to spot coverage gaps, then export a branded, board-ready PDF that makes the case at your next public meeting.
Shopping for a tool rather than scoping a project?
The Solutions section is organized by the kind of survey software you're looking for — rider satisfaction, origin-destination, public involvement, onboard and intercept collection.
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